Reach, Engage, Adhere: Belong PSP’s 9.4 Satisfaction & 107% Medication Adherence


Satisfaction rate from the PSP and the Belong app


Medication adherence rate compared to the general IBD community

A changing world demands faster digital innovation 

To enhance patient care and meet the evolving customer satisfaction standards, one of the leading biologic manufacturers for IBD therapeutics recognized the necessity for digital transformation. It was time to adapt and seek innovative solutions.’s Patient Support Program (PSP) emerged as the perfect solution to provide comprehensive support, guidance, and education to their targeted audience, ensuring an unparalleled customer experience.

Our combined efforts to enhance patient care fuel our relentless pursuit and unwavering commitment to precision and consistency.

Patient Engagement Lead
Improving patient outcomes and enhancing the value proposition

The patient’s satisfaction with the company’s implementation of the PSP was remarkable, as reflected by a high rating of 9.4 for both the support program and the Belong app.

Access to a dedicated closed community and a professional nurse proved extremely valuable for patients, providing them with quick and high-quality care, educational content, clinical trial information, and social support, as well as improving their overall quality of life. This resulted in higher engagement, satisfaction, better patient outcomes, and increased adherence to treatment.

In May 2023, a survey was conducted to assess the impact of’s community on patients using the drug. The results showed a significant increase in engagement, satisfaction, treatment adherence, and better patient outcomes:

  • 81% of the patients reported that the community helped them manage their disease more effectively.
  • 81% stated that it helped them prepare better for their physician appointments.
  • 90% of the patients reported that the community allowed them to connect with other patients facing similar challenges, providing a sense of familiarity and support.
  • 22% reported a higher success rate in managing their side effects and symptoms.
  • Additionally, the study found that support program members had a 7% higher medication adherence rate than the general IBD community.

These results demonstrate the significant impact’s PSP community can have on improving patients’ quality of care and quality of life.

Collaborating with Belong is truly empowering. Our shared commitment to continuous improvement drives our relentless pursuit of success.

Patient Engagement Lead
Understand. Differentiate. Succeed’s PSP has proven to be a valuable solution for the company in meeting the changing market demands and improving patient outcomes. Real-time patient insights gained from the platform helped the company better understand patient needs and develop more effective treatment strategies. By offering Belong’s PSP, (pharma) companies can successfully differentiate their products from competitors and create a unique value proposition for patients.

Want to learn how to build a successful patient care platform? Reach out to us here for insights and guidance.

* Data is taken from a survey conducted during May 2023.

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