We are looking for a motivated and experienced technical support engineer to join our growing R&D team.
Within our team you will work closely with our Dev and QA teams, provide support to end users and help integrate solutions to our internal teams.
This is a great opportunity for talented individuals with solid technical knowledge in various disciplines, strong customer service inclination and innovative thinking.
- Supporting end users on several mobile apps
- Supporting pre and post sales teams
- IT services
- Collaborate with content, projects, R&D and QA teams to resolve technical issues and end user solutions
- Work on internal service solutions
- Contributeto our growing knowledge base of articles and education materials
- Executing product customization
- Experience as technical support in mobile apps
- Hands on experience with Windows and Linux
- Ability to write scripts (Bash,Python)
- Experience with SQL
- Hands on experience with support ticketing systems (Zoho Desk, ZenDesk , Fresh desks or equivalent)
- Hands on experience with project management tools.
- Strong trouble shooting and problem-solving skills.
- Exceptional communication skills – verbal and written are a must
- Strong organizational skills
- Technical writing skills
- Ability to analyze and resolve problem, perform multiple tasks and prioritize projects
- Languages (verbal and written): English & Hebrew a must, German and/or Spanish are an asset.
- 2 years’ experience in a support position