We are looking for a motivated and experienced technical support engineer to join our growing R&D team.

Within our team you will work closely with our Dev and QA teams, provide support to end users and help integrate solutions to our internal teams.

This is a great opportunity for talented individuals with solid technical knowledge in various disciplines, strong customer service inclination and innovative thinking.

Responsibilities:

• Supporting end users on several mobile apps
• Supporting pre and post sales teams
• IT services
• Collaborate with content, projects, R&D and QA teams to resolve technical issues and end user solutions
• Work on internal service solutions
• Contributeto our growing knowledge base of articles and education materials
• Executing product customization

Qualifications:

• Experience as technical support in mobile apps
• Hands on experience with Windows and Linux
• Ability to write scripts (Bash,Python)
• Experience with SQL
• Hands on experience with support ticketing systems (Zoho Desk, ZenDesk , Fresh desks or equivalent)
• Hands on experience with project management tools.
• Strong trouble shooting and problem-solving skills.
• Exceptional communication skills – verbal and written are a must
• Strong organizational skills
• Technical writing skills
• Ability to analyze and resolve problem, perform multiple tasks and prioritize projects
• Languages (verbal and written): English & Hebrew a must, German and/or Spanish are an asset.
• 2 years’ experience in a support position